Not Making Any Ice
Ice machines are fairly complex and have many moving parts that can fail, leaving you with no ice at all. If the unit is not running at all, its possible the thermostat/thermistor is failing. In this case the unit believes the ice bin is full, because it is registering the incorrect temperature.
If your ice machine is not making any ice at all, another possible failure could be in your water supply. Foreign sediment in the water can cause blockages, starving your icemaker of water. Also, the water valve can become obstructed and the solenoid, within the valve, can fail to open.
An ice machine can make a variety of different noises, and most are normal operating sounds. Usually there is no need for concern. However, if ice production has decreased or a sound has become noticeably louder, than you may be in need of service. The most common issue associated with a groaning noise is a pump issue. Circulation and drain pumps can begin to fail or be starved of water. These conditions will generate louder than usual grinding and moaning noises, as the pump is cavitating.
If your finding slushy ice water at the bottom of your ice machine storage bin, you are most definitely having a drainage problem. Some ice machine will be equipped with a drainage pump, and some will not. This depends on the drainage route, and whether your unit will need to be pumped uphill or can drain by gravity downhill. The drain pump can fail or the drainage hose can become restricted, leading to water left in your ice machine.
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